Please follow the instructions below in order for us to provide you the support that you need.

If you have any questions during this process, please ask one of our support consultants.


  • Call our help desk on 03456 197 197
  • When instructed click on 'Start Remote Session' above 
  • When prompted select ‘Run’ on both dialogue boxes
  • Advise the support consultant of the ID and password you're automatically assigned by the remote support software


Downloadable Documents