IT Support

Our tailored support packages are based around our Virtual IT Manager service, which forms the cornerstone of our business. Built on the fundamental principle of a dedicated account manager for each client, your Microsoft certified Virtual IT Manager (VITM) aims to be exactly what the name suggests - your businesses IT Manager!

An IT Department without the cost!

Your VITM will become part of your business just like any other employee. Backed up by our proactive remote monitoring of your systems, your VITM will be your point of contact whether it be in the event of a support request or simply if you have an IT related query.

Unlimited Emergency Support - On-Site/Remote/Telephone

Our VITM service really does provide all the support you need when you need it, with no emergency call out fees you simply pay one affordable fixed monthly fee. We believe that this approach is beneficial to all parties as our incentive is to proactively keep your systems running smoothly reducing the requirements for on-site visits.

By employing the use of the most advanced remote access technologies your VITM will be able to solve more than 95% of reported problems remotely while at the same time ensuring that they are available to be deployed to site quickly if required.

Third Party Liaison

With our extensive experience and vast network of partners S2 are able to offer a wide range of IT solutions. However, where necessary your VITM will act on your behalf when dealing with third party suppliers. For example you may wish to upgrade to a faster internet connection, no longer will you need to worry about understanding the salesman's technical jargon as your VITM will negotiate directly with your internet services provider to get you the best possible deal.

These are just some of the benefits of an IT support contract with S2, quarterly meetings with your VITM will cover IT strategy and planning as well as reviewing any previous support incidents. We are constantly evaluating the latest technologies and will demonstrate how and where IT relevant to you could enhance your business processes.

 

Remote Support

Our flexible Virtual IT Manager service includes unlimited remote support. Using advanced technology S2 experts can quickly take control of your computer, resolving most problems within minutes.

Client Portal

Submit a support request or check a ticket's status.

Technical Support

Using remote support technology means our engineers are not constantly tied up, allowing them to be deployed to site rapidly if required. What's more, all emergency on-site support is included as part of our Virtual IT Manager service! No more emergency call out fees...ever!

Telephone Support

Get help when you need it! S2 understand that your business is not simply 9-5 and when working out of hours the last thing you need is to be stopped by IT problems. Emergency support outside office hours is all part of the service, for no extra cost!

"S2 give us the same level of reassurance and service as a top quality in-house IT manager but without the associated costs.”

Mike Pell – Group FD,
Helix Group PLC

"By upgrading the IT infrastructure at our head office facility we can now provide instant access to all contractual information from any location in the UK with an internet connection."

John McAuliffe - Managing Director,
McAuliffe

"Remote working has revolutionised the way that we operate. Having worked with S2 for a number of years we find their services fast, reliable and pro-active in maintaining our network systems."

Scott Turner – Managing Director,
S.W.Turner

 "The level of professionalism demonstrated by the team at S2 is second to none!"

Marco Krikke - UK Plant Manger,
Intralox Ltd